Shipping policy
At Gymreformer, we understand that a Pilates reformer is a long-term investment. To ensure your order is delivered safely, transparently, and efficiently, we have established a reliable shipping process designed to provide you with a professional, secure, and worry-free shopping experience.
1. Order Processing
All orders will be processed within 1–3 business days after purchase.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
2. Shipping Arrangements
Orders in the United States will be shipped from our US fulfillment warehouse.
Orders in the United Kingdom will be shipped from our UK fulfillment warehouse.
We will arrange free delivery for your order from the corresponding warehouse based on product availability and your delivery location.
The estimated delivery time is 7–12 business days.
Actual delivery times may vary depending on the delivery address, carrier capacity, and seasonal shipping conditions.
Duties & Import Taxes
All customs duties and import taxes are fully covered by Gymreformer.
You will not be required to pay any additional import duties, taxes, or customs clearance fees upon delivery.
4. Delivery Method & Signature Requirement
Due to the size and weight of Pilates reformers, all reformer products are shipped via truck freight service.
Delivery is curbside only.
The carrier does not provide indoor delivery, upstairs delivery, or placement in a specific room.
In most cases, a signature is required upon delivery. Please ensure that someone is available at the delivery address during the scheduled delivery time to receive and sign for the shipment.
We recommend arranging sufficient assistance in advance to help unload and move the equipment.
5. Inspection & Unboxing Notice (Important)
Pilates reformers are large and precision-built fitness machines. To better protect your after-sales rights, we strongly recommend recording a complete unboxing video when receiving your order.
If you notice any of the following issues, please contact us within 3 business days of delivery and provide clear photos or videos:
- Visible damage to the outer packaging
- Damage to the product itself
- Missing parts or accessories
Customer Support Email: service@gymreformer.com
Customer Support Phone: +1 816 553 7570
6. Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Due to the nature of freight shipping, tracking updates may sometimes be limited or delayed. This is normal and does not affect the delivery process.
7. Contact Us
If you have any questions regarding shipping, delivery, or receiving your order, please contact our customer support team:
Email:
service@gymreformer.com
Phone:
+1 816 553 7570
We are committed to providing you with a reliable, transparent, and worry-free shopping experience.